Online Dispute Resolution

 

 

Online Dispute Resolution, or ODR, is a new online complaints body that has been designed to aid users that are in need of assistance when a complaint of a purchase on the internet is to be processed.

If you want to file a complaint for your purchase, please send an inquiry to our support at [email protected]. If we are unable to find a solution, you can file a complaint with the EU Commission’s online complaint portal, which is available here: http://ec.europa.eu/consumers/odr/.